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Customer Engagement

When engaging with customers (end users) . The Key principles are:-

 

  • Principles of Openness, honesty, and Transparency

  • Explain the contents and function of the nomination formAs soon as possible after the customer signed the Nomination form provide them with a copy (via email - and keep a copy as evidence)

Section Title

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False representation

You must not present yourself as a representative of the ESS, IPART or the NSW GOverment

The Scheme is not mandatory

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Schemes Logo

The use of the scheme's logo is not permitted by Scheme participants

Not mandatory to participate

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Product endorsement

The products you provide are not endorsed or recommended by the NSW Governement. The products you use are based on you choice and best fit for your client whilst being MEPS registered

Explain Installation process to client

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Role of IPART and ESS auditors

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